How Does Shipping work?
Please be aware that we do not profit from shipping. Clothing is heavy and we work very hard to keep shipping charges to a minimum.
Shipping options will be shown to you at checkout. You will have the option of paying by weight (based on USPS rates) or a flat $8.99 to anywhere in the US. If the items in your cart weigh less than 16oz, you will be presented with two options of paying by weight.
Customers are encouraged to choose whichever shipping option works best for them.
I received a damaged package and items are missing, can I get a refund?
We are not liable for packages that USPS has delivered damaged.
If you receive a package that is damaged or unsealed you will need to contact USPS directly and file a claim with them.
To file a claim please go to: https://www.usps.com/help/claims.htm
Can I sell my used clothes to you?
We buy from a small number of local sellers with whom we know and trust. This enables us to be confident that the clothes you receive will be both high quality and smoke free.
We also buy back stock straight from the retailer themselves. Anything New with tags or New with tags removed are items bought straight from the retailer. These items are new never been worn items.
Where is your physical store?
We are strictly an online business. We do not have a physical store.
Do you sell new or used?
We sell a wide variety of clothing such as used, New and Boutique items.
Each item has a condition listed on the description page. We also inspect every item that comes through our door by storing, washing, and discarding any item with flaws. Each item is labeled with one of the following conditions:
Good Used Condition - The item has been used but is free from stains, holes, or wear.
Excellent Condition - The item looks as though it was rarely used.
Like New - The item has never been used, but is missing the manufacturing tag.
New With Tags Removed - The item arrived to us with the manufacturer's tag still attached, but due to the supplier stipulations, we were required to remove the tag prior to selling.
New With Tags - The items have not been used and still have the manufacturer's tag attached.
How can I contact you?
You can email Kids Consign It at firstname.lastname@example.org with any questions or concerns you may have. We also have a message button on our home page that you can ask any questions you may have as well. We will reply back as soon as the message comes through. You can also contact us on our Facebook Page Kids Consign It by leaving us a message or comment.
Will my order ship faster if I choose a more expensive shipping?
Shipping time is determined by the USPS. If you select Priority Mail Express, it will arrive sooner than other forms of shipping. All shipping options other then Priority Mail Express will arrive in the same amount of time.
How will I know that my order has shipped out?
You will receive an email with the tracking information as soon as your shipping label is created. This tracking number will enable you to determine when your order will arrive. If you have questions about your order, please contact USPS directly at (800) 522-9085.
Once a sale is over can I still get the discount if I come back with things I added to my cart during the sale?
No. Once a sale ends we will NOT grant the discount/ sale price.